At Avi Wander, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, please review our return and refund policy below:
1. Eligibility for Returns
We accept returns only under the following conditions:
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The item is defective, damaged, or incorrect.
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You notify us within 48 hours of receiving the item.
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The product is unused, in its original condition, and with all original packaging intact.
Returns requested beyond 48 hours of delivery will not be accepted.
2. Return Process
To initiate a return:
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Contact our customer support team with your order details and a brief explanation of the issue.
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Include photos of the damaged or incorrect item, if applicable.
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Once approved, we will arrange for a pickup or guide you through the return steps.
3. Refunds
Since we offer Cash on Delivery (COD) only, refunds will be processed as follows:
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In case of an eligible return, we will offer a replacement.
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Refunds are processed within 5–7 business days after the returned item is received and inspected.
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You will be contacted to provide your bank account details for the refund process.
4. Non-Returnable Items
Returns are not accepted for:
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Products damaged due to misuse or mishandling.
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Items without original packaging or used items.
5. Cancellations
Orders can be canceled before they are shipped. Once dispatched, cancellations will not be accepted. If the product has already been shipped, you may refuse to accept the delivery, and it will be treated as a return.
6. Contact Us
If you have any questions regarding returns or refunds, please reach out to our support team at [email protected].